Returns & Refund Policy

Return, Refund & Exchange Policy

At FavorLife Inc., we are committed to providing you with a seamless shopping experience. If you are not completely satisfied with your purchase, we are here to help. Please review our comprehensive return, exchange, and refund policy below.

1. Core Policy Overview

Policy Aspect Details
Return & Exchange Window 30 Calendar Days from the date of delivery.
Item Condition Required Unused, unworn, unwashed, with all original tags attached, and in original packaging.
Proof of Purchase Receipt or official order confirmation required.
Email Support favorlife.inc@gmail.com
Refund Processing Time 7 Business Days via email notification once inspected.

2. Eligibility Criteria for Returns & Exchanges

To qualify for a return or an exchange, your item must meet all of the following conditions:

  • The return request must be submitted within 30 days of receiving your package.

  • The product must remain in its original, resaleable condition: unworn, undamaged, unwashed, and unused.

  • All original tags, labels, and protective packaging must be fully intact.

  • You must provide a valid order number or proof of purchase.

3. How to Initiate a Return or Exchange

To ensure proper tracking and handling, all returns and exchanges must follow our official request procedure. Do not send items back without prior approval, as unauthorized returns will be rejected.

  1. Submit a Request: Email our customer support team at favorlife.inc@gmail.com with your order number, details of the item(s) you wish to return/exchange, and the reason for the request.

  2. Receive Authorization & Label: Upon approval, our team will issue a pre-paid return shipping label along with specific shipping instructions.

  3. Ship Your Package: Securely pack the item in its original box/packaging and send it to our processing address:

FavorLife Inc. Returns Department

281 Ormiston Crescent

Ottawa, Ontario, K2J 7E4

Canada

4. Exchanges (30-Day Window)

We offer a flexible 30-day exchange window for items of a different size, color, or style.

  • Standard Exchange: Once your returned item is received, inspected, and approved, your replacement item will be dispatched.

  • Fast-Track Exchange: To receive your replacement as quickly as possible, request your return, and once approved, place a new order online for the desired item. We will process your return refund as soon as the returned package arrives at our warehouse.

5. Refunds & The 7-Day Refund Processing Period

Once your return arrives at our facility:

  • Inspection: Our quality control team will inspect the item within 2 business days to ensure it meets our eligibility standards.

  • Email Notification: We will notify you immediately via email regarding the approval or rejection of your refund.

  • 7-Day Refund Timeline: Once approved, your refund will be automatically processed. The full refund amount (excluding original shipping costs, if applicable) will be credited back to your original payment method within 7 business days.

Note: Depending on your financial institution, it may take an additional 2–5 business days for the funds to officially post to your credit card or bank account statement.

6. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon receipt. If your order arrives defective, damaged during transit, or if you received the wrong item:

  • Contact us within 48 hours of delivery at favorlife.inc@gmail.com with photos of the damaged item and packaging.

  • We will evaluate the issue immediately and provide a replacement or full refund at no additional cost to you (including covered return shipping).

7. Non-Returnable Items & Exceptions

For health, safety, and hygiene reasons, certain products are strictly non-returnable and non-refundable:

  • Perishable Goods: Food items, flowers, or plants.

  • Custom & Personalized Products: Special orders, custom designs, or personalized gifts.

  • Personal Care & Beauty Products: Cosmetics, skincare, toiletries, and personal hygiene goods.

  • Hazardous Materials: Flammable liquids, gases, or regulated chemicals.

  • Final Sale Items: Clearance items, promotional closeouts, and gift cards.

8. Questions & Customer Support

If you have any questions regarding your return status, refund timelines, or exchanges, please feel free to reach out to our team at any time:

  • Email: favorlife.inc@gmail.com

  • Return Address: 281 Ormiston Crescent, Ottawa, ON, K2J 7E4, Canada