SHIPPING POLICY

1. Order Processing Times

All orders are processed within 1–2 business days (excluding weekends and holidays) after you receive your order confirmation email. You will receive another notification once your order has been shipped.

2. Shipping Rates & Estimates

Shipping costs for your order will be calculated and displayed at checkout.

• Standard Shipping: FREE

• Express Shipping: Rates vary depending on the destination.

3. Estimated Delivery Times

We work with global suppliers and logistics centers to provide quality products at competitive prices. As a result, delivery times may vary depending on your location.

• Canada & United States: 5–8 business days

• International: 5–8 business days

Please note: Unexpected delays may occur due to high order volumes, customs processing, weather conditions, or carrier-related issues. Delivery estimates are not guaranteed.

4. Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number and a link to track your package.

Please allow up to 48 hours for tracking information to become active after your shipment has been dispatched.

5. Customs Duties & Import Taxes

Favor Life Inc. is not responsible for customs duties, import taxes, tariffs, or other fees that may be imposed on your order.

Any customs duties, taxes, or other charges imposed during or after shipping are the responsibility of the customer.

6. P.O. Box Deliveries

Some of our international shipping carriers may not deliver to P.O. Boxes.

If your selected shipping method cannot deliver to a P.O. Box, our customer service team may contact you to request a valid physical delivery address.

7. Damaged or Lost Packages

Please inspect your package upon delivery.

If your order arrives damaged, please contact us as soon as possible at favorlife.inc@gmail.com and provide your order number along with clear photos of the damaged product and packaging.

If your package appears to be lost or has not been delivered within the expected delivery timeframe, please contact us so we can assist you in investigating the shipment with the carrier.

8. Incorrect Shipping Address

Please make sure that your shipping address is accurate and complete before submitting your order.

Favor Life Inc. is not responsible for packages delivered to an incorrect or incomplete address provided by the customer.

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